🚀 Jarvis 2.0 - Support & Help Center
🚀 Quick Start
Get up and running in 5 minutes
❓ FAQs
Common questions and answers
🛠️ Troubleshooting
Fix common issues quickly
📞 Contact Support
Get help from our team
🚀 Quick Start Guide
Installation & Setup
- Install the App: Search for "Jarvis 2.0" in the Shopify App Store
- Choose Your Plan: Select Essential Chat ($14.99) or Sales Pro ($39.99)
- Configure Settings: Customize your chatbot appearance and behavior
- Test Your Chatbot: Use the preview mode to test conversations
📊 Plan Comparison
Essential Chat ($14.99/month): Up to 1,000 conversations, basic analytics, standard support
Sales Pro ($39.99/month): Unlimited conversations, advanced analytics, priority support, abandoned cart recovery
❓ Frequently Asked Questions
Q: What makes Jarvis 2.0 different from other chatbots?
A: Jarvis 2.0 uses advanced AI to provide personalized product recommendations and has a 99% faster response time with intelligent caching. It also includes automatic abandoned cart recovery.
Q: How long does setup take?
A: Setup typically takes 5-10 minutes. The app automatically integrates with your Shopify store.
Q: Will the chatbot slow down my website?
A: No. Jarvis 2.0 is optimized for performance with 3ms cached response times and doesn't impact your store's loading speed.
Q: Is my data secure?
A: Yes. All data is encrypted in transit and at rest. We comply with GDPR, CCPA, and Shopify's security standards.
Q: Can I change plans anytime?
A: Yes, you can upgrade or downgrade your plan at any time through the billing dashboard.
🛠️ Troubleshooting Guide
Chatbot Not Appearing
- Check Installation: Ensure the app is properly installed and activated
- Verify Theme Compatibility: Some custom themes may require manual widget placement
- Clear Cache: Clear your browser cache and check again
- Contact Support: If issues persist, contact our support team
Slow Response Times
- Check Internet Connection: Ensure stable internet connectivity
- Browser Compatibility: Use updated versions of Chrome, Firefox, Safari, or Edge
- Clear Browser Data: Clear cookies and cache
- Report Issue: Contact support with specific details
🎯 Advanced Features
Performance Optimization
- Response Time: 3ms cached responses vs 593ms uncached - 99% improvement
- Smart Fallback: Automatic Shopify product recommendations when external AI unavailable
- Rate Limiting: Built-in protection with retry logic
- Caching: 5-minute intelligent cache reduces external API calls by 80%
🚨 Emergency Support
For critical issues affecting your store:
Email: emergency@jarvis2-ai.com
Subject: "URGENT - [Your Store Name]"
Response: Within 2 hours during business hours
📚 Additional Resources
Need immediate help? Contact our support team at support@jarvis2-ai.com or use the live chat feature in your app dashboard.
Last updated: January 2024