Privacy Policy - Jarvis 2.0 AI Chatbot
Last Updated: January 2024
Introduction
Jarvis 2.0 ("we," "our," or "us") is committed to protecting the privacy of merchants and their customers who use our AI-powered chatbot application for Shopify stores. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our service.
Information We Collect
Merchant Information
- Store Data: Store name, domain, contact information, and store settings
- Product Information: Product catalogs, inventory, pricing, and descriptions
- Order Data: Order history, customer purchase patterns, and transaction details
- Analytics Data: Store performance metrics, conversion rates, and usage statistics
Customer Information (End Users)
- Chat Interactions: Conversations between customers and the AI chatbot
- Browsing Behavior: Pages visited, products viewed, and shopping cart activities
- Contact Information: Email addresses and names when voluntarily provided
- Preferences: Product preferences and shopping behavior patterns
Technical Information
- Usage Data: How the application is accessed and used
- Device Information: Browser type, IP addresses, and device identifiers
- Performance Data: Response times, error logs, and system performance metrics
How We Use Information
Primary Purposes
- AI Chatbot Functionality: Providing personalized product recommendations and customer support
- Abandoned Cart Recovery: Identifying and recovering abandoned carts with personalized messages
- Analytics and Insights: Generating reports on chatbot performance and customer engagement
- Service Improvement: Enhancing AI responses and recommendation accuracy
Data Security
Security Measures:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication requirements
- Regular Audits: Security audits and vulnerability assessments
- Incident Response: Comprehensive incident response and breach notification procedures
Your Rights
Merchant Rights
- View all data collected about your store and customers
- Request copies of data in a portable format
- Request deletion of specific data types
- Control data sharing with third parties
Customer Rights
- Request information about data collected
- Opt out of data collection
- Request deletion of personal information
- Request correction of inaccurate information
Compliance
This privacy policy complies with:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Shopify Partner Program Requirements
- SOC 2 Type II Standards
Changes to Privacy Policy
Material changes will be communicated via email. Updated privacy policy will be posted with revision date. Continued use constitutes acceptance of changes.
This privacy policy is specific to the Jarvis 2.0 AI Chatbot application and does not cover other services or applications you may use.